Resources & Support

Comprehensive training materials, documentation, and support resources to help your organization successfully implement and optimize Palana's telehealth solutions.

Training Materials

Comprehensive educational resources to ensure your team is fully prepared to deliver exceptional telehealth care.

Device Training Videos

Video Series

Step-by-step video guides for using medical devices including thermometer, pulse oximeter, and blood pressure monitor.

Platform User Guides

Documentation

Comprehensive documentation covering platform navigation, patient management, and telehealth session workflows.

Staff Onboarding Kit

Training Package

Complete training materials for healthcare staff including best practices, clinical protocols, and troubleshooting guides.

Quick Reference Cards

Reference Materials

Printable reference materials for common procedures, device setup, and emergency protocols.

Training Topics Covered

Platform Navigation & Setup
Medical Device Integration
Patient Onboarding Process
Telehealth Session Management
Data Security & HIPAA Compliance
Troubleshooting Common Issues
Emergency Response Protocols
Quality Assurance Best Practices
Interactive Video Content
Downloadable Resources
Expert Support

Documentation Library

Comprehensive technical documentation, implementation guides, and best practice resources to support successful deployment and operation.

Implementation Guide

Complete step-by-step guide for deploying Palana across your organization

2.4 MB•45 pages

Security & Compliance Whitepaper

Detailed overview of security measures, HIPAA compliance, and data protection protocols

1.8 MB•28 pages

Technical Specifications

System requirements, API documentation, and integration specifications

3.1 MB•52 pages

Clinical Protocols

Evidence-based clinical workflows and best practice guidelines for telehealth delivery

2.7 MB•38 pages

Documentation Categories

Getting Started

Platform Overview
Initial Setup Guide
User Account Management
Basic Configuration

Clinical Operations

Patient Onboarding
Telehealth Sessions
Care Coordination
Clinical Documentation

Technical Integration

API Documentation
Device Integration
EMR Connectivity
Custom Workflows

Compliance & Security

HIPAA Requirements
Data Security Protocols
Audit Trail Management
Risk Assessment

Always Up-to-Date

Our documentation is continuously updated with new features, best practices, and regulatory changes to ensure you always have the latest information.

Support Center

Get the help you need, when you need it. Our comprehensive support system ensures your organization's success with Palana.

24/7 Technical Support

Round-the-clock technical assistance for urgent issues and system outages.

24/7
< 1 hour

Dedicated Account Manager

Your personal point of contact for implementation, training, and ongoing support.

Business Hours
Same day

Knowledge Base & FAQ

Searchable database of common questions, troubleshooting guides, and solutions.

Always Available
Instant

Scheduled Consultations

Book one-on-one sessions with our experts for complex issues or strategic planning.

By Appointment
Within 48 hours

Frequently Asked Questions

Most organizations can begin pilot deployments within 2-3 weeks, with full implementation typically completed in 4-8 weeks depending on scope.

We provide comprehensive training including video tutorials, live training sessions, documentation, and ongoing support from your dedicated account manager.

Palana offers APIs and integrations with major EMR systems, as well as custom integration options to work with your existing clinical and administrative workflows.

We offer 24/7 technical support, dedicated account management, comprehensive documentation, and regular training updates to ensure your success.

Get Support

Need help getting started or have questions about implementation? Our support team is ready to assist your organization with training, technical support, and ongoing success.